Continuing care operators – How to appeal

What can be appealed

Under the Continuing Care Act and Continuing Care Regulation, you have the right to appeal decisions made by Alberta Health. These are general guidelines about decisions the appeal panel can and cannot review.

The appeal panel can review decisions about:

• a refusal to issue, amend or renew a licence
• an administrative penalty

They can agree with or reverse these decisions.

What cannot be appealed

The appeal panel cannot review decisions about, but not limited to:

• the results of an inspection, including issuance of a notice of contravention or timelines to rectify contraventions
• the director’s decision on an exemption
• stop orders or licence cancellations – these decisions must be appealed to the Court of King’s Bench

For more information, review the Continuing Care Act and Regulations or contact the Appeals Secretariat.

How to file an appeal

Make sure to appeal within 15 days of receiving the decision, whether it was in person or by phone, email or mailed letter.

Step 1. Write an appeal letter

Make sure to include:

• the name, address, email and any phone numbers for you and, if necessary, the person you authorize to act on your behalf
• a description of the decision you are appealing
• the date you got the decision
• why you are appealing

If you want to give another person authority to act on your behalf throughout the appeal process, include an Authorization form.

Step 2. Submit your appeal letter

Make sure to:

• include your signed letter and the Authorization form if someone will be acting on your behalf
• include a copy of the decision or relevant documentation
• keep copies of all documents for your own files

Submit your documents by:

• scanning and emailing them to [email protected]
• mailing, faxing or taking them to the Appeals Secretariat office

After you file an appeal

You will get a letter from the Appeals Secretariat saying they received your appeal. The Appeals Secretariat will start setting up your appeal hearing. Contact them if you:

• need an interpreter since all hearings are in English
• want to get information about organizations that may be able to help you with your appeal
• are waiting for any new information related to the appeal
• want to withdraw your appeal
• have moved or changed your phone number or email so they can reach you to give you the hearing date – if you do not take part when the hearing is scheduled, it may happen without you, be postponed or your right to appeal may end

Find out what happens before, during and after the appeal hearing.

Withdrawing an appeal

You can withdraw your appeal at any time. This means it is stopped and you no longer want to appeal the decision. Tell the Appeals Secretariat as soon as you choose to withdraw your appeal.

Contact

The Appeals Secretariat is a neutral government office that runs separately from the Accommodation Standards and Licensing program.

Connect with the Appeals Secretariat:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed noon to 1 pm and statutory holidays)
Phone: 780-427-2709
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-422-1088
Email: [email protected]

Address:
2nd Floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta  T6H 5Z2