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Canada Post service disruption
Go to Seniors financial assistance programs for information about online options to apply for Alberta Seniors Benefit and Special Needs Assistance for Seniors.
Special Needs Assistance for Seniors staff will contact applicants who receive their benefits by cheque to discuss payment options during a postal strike. To provide current banking information:
- Use your verified MyAlberta Seniors account to provide current banking information. More details are available at Seniors Financial Assistance online services.
- Go to Seniors financial assistance to print a Direct Deposit Request form, or provide a pre-printed VOID cheque or Deposit Form from your bank/financial institution using one of the following options:
- upload to Alberta Seniors Financial Assistance
- fax your information to 780-422-5954
Online services
Make a request online: you can use your MyAlberta Seniors account to provide your Special Needs Assistance for Seniors claims and review your claims history online. This is the fastest option for processing claims and provides you access to benefits without paper documents. MyAlberta Seniors Account is a free and secure way to access various online government services. Create your account.
Provide documents online: this online option is the easiest way to send your claims, receipts, estimates and updated information to the Special Needs Assistance for Seniors program.
Important dates
The benefit year for the Special Needs Assistance for Seniors program starts July 1 of one year and ends June 30 of the following year.
Eligibility
To be eligible for this program you must:
- be 65 years of age or older
- be an Alberta resident
- be a Canadian citizen or have been lawfully admitted to Canada for permanent residence
- meet financial eligibility criteria
- have provided a Seniors Financial Assistance application
If you or your spouse, or both, have deferred receiving the Old Age Security pension, you are not eligible for Special Needs Assistance for Seniors.
Any expenses you have before your 65th birthday are not eligible for funding. Special Needs Assistance for Seniors does not help with individuals under 65 years of age, including spouses, dependent children and grandchildren.
Income levels for assistance
The maximum assistance available in a benefit year is $5,643. The amount you may be eligible to receive is determined by:
- your accommodation category
- your marital or cohabitation status
- your income – combined with your spouse/partner's income
In general, a single senior with a total annual income of $33,410 or less, or a senior couple with a total combined annual income of $54,640 or less, may be eligible to receive assistance.
Your (and your spouse or partner’s) total income, line 15000 of your previous year’s income tax return(s), is used to determine your eligibility for the current year’s benefits.
The maximum annual benefit and maximum amounts for funded items may increase based on the Alberta Consumer Price Index.
Eligible items are funded at primary or secondary income levels.
Marital status | Annual total income | Funding level |
---|---|---|
Single senior | $29,010 or less | Primary and secondary items |
$29,011 to $33,410 | Primary items only | |
Over $33,410 | No funding | |
Senior couple | $46,440 or less | Primary and secondary items |
$46,441 to $54,640 | Primary items only | |
Over $54,640 | No funding |
Eligible items
Special Needs Assistance for Seniors considers specific items that fall into one of the following 3 categories:
- health supports
- personal supports
- appliances or furniture
Your income level determines whether you are eligible for primary or secondary items.
Note: A receipt or estimate of costs is required for all requests, unless otherwise indicated.
Health supports
Personal supports
Appliances and furniture
Special circumstances
Special circumstances may affect the assessment of your Special Needs Assistance for Seniors request.
Seniors living in a continuing care home
If you are a senior couple who have been involuntarily separated for health reasons and one of you is residing in a continuing care home, the Alberta Seniors Benefit program may provide additional support. Special Needs Assistance for Seniors program may also take into consideration that you are maintaining two residences.
If you live in a continuing care home, Special Needs Assistance for Seniors will deduct any Supplementary Accommodation Benefit claimed on your income tax return before calculating your eligibility for assistance.
Estates
Estates of a deceased senior may be eligible to receive reimbursement for expenses that a senior incurred prior to his or her death. The request must be received within 3 months of the date of death to be considered.
How to make a claim
To make a claim you must first be enrolled in the seniors financial assistance programs.
If you have already completed this application form, there is no need to apply again.
You will not be eligible for any item purchased prior to your enrollment in the seniors financial assistance programs.
Step 1: Review the information booklet
Step 2: Get a receipt or estimate for requested items
Send a receipt or estimate for each of the items requested. Ensure the receipt or estimate includes your:
- full name (please print)
- Personal Health Number
- address
- phone number
You may use the Special Needs Assistance for Seniors request form when providing your receipt or estimate, but it is not necessary to make a claim.
Step 3: Include supporting documents
Some funded items need medical notes. Unless otherwise specified, a health professional includes:
- physicians
- nurse practitioners
- registered nurses
- registered social workers
- physical therapists
- occupational therapists working in the field of health care
Step 4: Review dates
The program can accept a receipt for an item that was bought up to 12 months prior to the date it was received. The date of the receipt is compared to the date we receive your claim.
You must have been eligible to make a claim when the item was purchased.
Step 5: Use one of the following options to start your claim
Make a request online
Use your MyAlberta Seniors account to make your Special Needs Assistance for Seniors claims and review your claims history online. To make a claim or to create a MyAlberta Seniors account, click on the link below and follow the step-by-step instructions.
After review, the SNA program will send you a letter advising of your eligibility.
Online requests to the SNA program are voluntary. If you prefer, you may continue to request assistance using mail, fax and in-person options.
Send estimates, receipts or documents to the program
Fax to 780-422-5954
Mail to:
Special Needs Assistance for Seniors
PO Box 3100
Edmonton, Alberta T5J 4W3
After you make a claim
We will review your request and contact you by mail regarding the outcome.
You may be contacted for additional information. If additional information is requested and not provided, the request will be assessed with the information on hand. The file may be closed if the missing information is critical to making a decision.
If you provided an estimate to SNA and have received funding, you may be asked to send in receipts showing that you purchased and paid for the items. Keep all receipts for funded items for at least 2 years from the date of purchase.
If you do not spend the money on approved items, you may be asked to return the funding.
If you do not send in a receipt, or return the funding, you will not be eligible for assistance in the future.
Appeals
To request an explanation or review of the information used to determine your eligibility for the Special Needs Assistance for Seniors program call the Alberta Supports Contact Centre
Toll free: 1-877-644-9992
You may appeal a decision regarding your request for assistance.
Step 1. Write a letter of appeal
Send information and supporting documentation that will assist with the review of your file to:
Director, Seniors Financial Assistance
Special Needs Assistance for Seniors
PO Box 3100
Edmonton, Alberta T5J 4W3
Or you may upload your letter online at seniors-housing.alberta.ca/submit-documents or send by fax to: 780-422-5954
The director will review your personal circumstances under the legislation and regulations governing the Special Needs Assistance for Seniors program, including section 8.2 Necessities Benefit of the Seniors Benefit Act General Regulation, if relevant. In addition to age, type of residence, financial resources available through other programs, and level of income, the director will consider whether a one-time Necessities Benefit contributes to:
- the health or safety of the senior
- the senior's ability to maintain independence in their home and community
- relief from financial hardship caused by unexpected or cumulative costs that are not covered under other programs
- a marked improvement in the senior's quality of life
You will receive a letter notifying you of the director's decision, the legislative authority under which the decision is made, the evidence considered and the reasons for the decision.
Step 2. Request a final review
If your concern is not resolved, request a final review by writing to:
Assistant Deputy Minister
Seniors Division
PO Box 3100
Edmonton, Alberta T5J 4W3
Or you may upload your letter online at seniors-housing.alberta.ca/submit-documents or send by fax to: 780-422-5954
Step 3. Complete a Notice of Appeal form
Once Step 2 is complete, a Notice of Appeal form will be mailed to you. Follow the instructions provided with the form.
Contact
Connect with the Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Fax: 780-422-5954
Address:
Special Needs Assistance for Seniors
PO Box 3100
Edmonton, Alberta T5J 4W3