Non-urgent government operations are closed December 24 to January 1, reopening January 2. See the list of services available during this time.
Canada Post service disruption
A mail services contingency plan is in place to ensure critical government mail continues to be delivered as Canada Post resumes services.
Clients can pick up January cheques on Friday, December 20, from 8:15 am to 4:30 pm and on Monday, December 23, before 10 am at a local Alberta Supports Centre. Cheques not picked up will be couriered to clients.
Third party vendors from Edmonton and surrounding area, Calgary and surrounding area, Athabasca, Grande Prairie, Lethbridge and Red Deer, may pick up cheques at a local Alberta Supports Centre on December 20 and 23. Any cheques remaining on December 23, will be sent through Canada Post. Vendor cheques from all other communities will be placed in Canada Post mail on December 18.
Vendors may call the temporary Vendor Cheque Line at 780-638-4547, or toll free at 1-855-415-0516. Hours of operation are 8:15 am to 4:30 pm, Monday to Friday. This line will not be operational over the holiday closure from Tuesday, December 24, 2024, to Wednesday, January 1, 2025.
To avoid any future payment delays, Albertans receiving benefits via cheque are encouraged to contact AISH or Income Support staff, or the Alberta Supports Contact Centre, to arrange for direct deposit.
Introduction
Income Support can help you and your family with basic living costs and other necessities. Depending on your needs and situation you may be eligible to receive assistance through Alberta’s Income Support program.
In focus
Depending on your needs and situation, you may qualify for assistance with a number of basic living expenses and other benefits.
To be eligible for Income Support, you must meet a number of criteria.
Apply for financial assistance to pay for basic expenses like food, clothing and shelter.
Report changes to your finances, health or living situation to ensure that you get the support you need and avoid overpayments.
Contact
Contact your caseworker for all related Income Support questions.
If you do not know how to reach your caseworker, contact your local Alberta Supports Centre.
Alberta Supports Contact Centre
Connect with the main Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: [email protected]
24-hour Emergency Income Support Contact Centre
Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.
Hours: 24/7
Toll free: 1-866-644-5135
Email: [email protected]
You can now apply online to the Income Support Contact Centre to receive emergency food benefits via Interac e-Transfer. Once you have provided the required information, you will be asked to call the Income Support Contact Centre to confirm your eligibility.
Apply at MyAlberta Emergency Benefits to start the online application process.