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Non-urgent government operations are closed December 24 to January 1, reopening January 2. See the list of services available during this time.

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Part of Assured Income for the Severely Handicapped (AISH)

How to apply for AISH

Follow these steps to apply for AISH financial and health benefits

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Assured Income for the Severely Handicapped (AISH)

Canada Post service disruption

A mail services contingency plan is in place to ensure critical government mail continues to be delivered as Canada Post resumes services.

Clients can pick up January cheques on Friday, December 20, from 8:15 am to 4:30 pm and on Monday, December 23, before 10 am at a local Alberta Supports Centre. Cheques not picked up will be couriered to clients.

Third party vendors from Edmonton and surrounding area, Calgary and surrounding area, Athabasca, Grande Prairie, Lethbridge and Red Deer, may pick up cheques at a local Alberta Supports Centre on December 20 and 23. Any cheques remaining on December 23, will be sent through Canada Post. Vendor cheques from all other communities will be placed in Canada Post mail on December 18. 

Vendors may call the temporary Vendor Cheque Line at 780-638-4547, or toll free at 1-855-415-0516. Hours of operation are 8:15 am to 4:30 pm, Monday to Friday. This line will not be operational over the holiday closure from Tuesday, December 24, 2024, to Wednesday, January 1, 2025.

To avoid any future payment delays, Albertans receiving benefits via cheque are encouraged to contact AISH or Income Support staff, or the Alberta Supports Contact Centre, to arrange for direct deposit.

How to apply for AISH

AISH application

Apply online

You can start a new application or continue your current application:

Apply for AISH online          Sign in to continue your application

If you need assistance with your online application, call the Alberta Supports Contact Centre at 1-877-644-9992 or in Edmonton 780-644-9992.

If you cannot apply online

If you cannot apply online, complete the AISH Applicant form

Fillable PDF forms may not open properly on some mobile devices and web browsers. For help opening the forms, contact PDF form technical support.

Your doctor will need to complete the medical report

You can submit your AISH Medical Report form as part of your online AISH application if the doctor has provided it to you, or ask your doctor to submit the completed Medical Report to AISH by:

  • Fax: 1-877-969-3006 (toll free, Alberta)
  • Mail: AISH, PO Box 17000 Station Main, Edmonton, Alberta  T5J 4B3

Note, your doctor may charge you for this service.

  • You are responsible for paying the fee to the doctor to complete the medical report.
  • If you are on Income Support, the cost to fill in these reports may be covered – contact your Income Support worker.
  • If you are not on Income Support, but need financial help – find out how to apply for other benefits, while waiting for AISH.

Submit your documents and complete your application

  • Make sure to include all required documents with your AISH application.
  • Save or print copies of your application and supporting documents for your files.
  • Submit your AISH Application and supporting documents online or by:
    • Fax: 1-877-969-3006 (toll free, Alberta)
    • Mail: AISH, PO Box 17000 Station Main, Edmonton, Alberta  T5J 4B3

After you apply

An AISH staff member may request additional information if you have not provided all of the personal, financial or medical information required.

  • If you have questions about the status of your AISH application, phone: 587-759-6810 (Edmonton area), or 1-877-759-6810 (toll free, Alberta).
  • If your application is approved:
    • you will receive a phone call and a letter confirming you are eligible for AISH
    • you will be contacted by phone or mail to schedule a meeting with an AISH worker
    • your benefits will be backdated to the month AISH received all of the information that is required to approve your application
  • If your application is not approved you will receive a letter explaining:
    • why you are not eligible for AISH – this may be due to financial, medical or other reasons
    • how to update AISH with more information showing a change in your situation
    • how to appeal the decision
    • how to contact the AISH Application Processing Centre or the nearest AISH office if you have questions
    • where to find out about other financial and health benefit programs you may qualify for

Resources

Applying for other benefits while waiting

Contact Alberta Supports for help finding and applying for other benefits and services to meet your needs, such as Income Support and health benefits.

Reopening your AISH file

  • If you leave AISH, you may have your AISH file reopened quickly if:
    • it has been less than 2 years since you got your last AISH benefits
    • you did not leave AISH due to a change in your medical condition
  • Contact AISH if these criteria apply to you.
  • If these criteria do not apply, you will need to reapply.

Contact

Get information for AISH offices and other supports.

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