Contact
The following phone contact centres are available in addition to options found in the supports and services section of this page.
General questions
For general questions about government programs or services:
Open 8:15 am to 4:30 pm, Monday to Friday, closed statutory holidays.
Toll free: 310-0000 (in Alberta)
Alberta Supports Contact Centre
For questions about provincial health benefits or financial assistance for Ukrainian evacuees:
Open 7:30 am to 8 pm, Monday to Friday, closed statutory holidays. Help is available in Ukrainian and over 100 other languages.
Toll free: 1-877-644-9992 (in Alberta)
TTY: 1-800-232-7215 toll free (in Alberta) – ask to speak to Alberta Supports.
Income Support Contact Centre
If you need help outside regular business hours call the 24-hour Emergency Income Support Contact Centre:
Open 24 hours a day, 7 days a week.
Toll free: 1-866-644-5135
TTY: 1-800-232-7215 toll free – ask to speak to Alberta Supports.
Supports and services
The Alberta government and partner settlement agencies can help Ukrainian evacuees find a wide range of supports and services. This information is available in English or Ukrainian.
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Financial support and banking
Financial support programs are available if you have limited income or assets.
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Health care services and insurance
Health insurance coverage, health services, and benefit programs are available in Alberta.
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Working in Alberta
There are many resources and supports in Alberta that can help you to find work and have your credentials assessed.
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Child care
Child care options are available in Alberta and the Child Care Subsidy Program can help parents pay for licensed child care.
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Schools and education
Alberta has a wide variety of school options for children, including some with Ukrainian language programs.
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Settlement agencies
Alberta provides financial support to settlement agencies to deliver services and develop projects that help eligible newcomers who live and work in the province.
Visit Ukrainians in Alberta to learn about additional organizations in your area that can help.
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Driver’s licences and identification cards
You can get an Alberta identification card, an Alberta driver’s licence or exchange your Ukrainian driver's licence for an Alberta licence.
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English language services
A wide variety of programs and resources are available to help you learn or develop English language skills.
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Resources for women and girls
The Alberta government has many programs and services to help women and girls.
How to help evacuees
- Canadian businesses are invited to donate goods through the Call to action: Canadian Industry for Ukraine website. Donations from Canadian businesses will go to Ukrainians and other displaced persons making Canada their home.
- To make a cash donation to support displaced Ukrainians, visit Get Involved – Ukraine Safe Haven. Donations can be directed to a specific province or territory.
- Miles4Migrants uses donated frequent flyer miles, credit card points and cash to help people in need of flight assistance to be able to come to Canada. To donate go to Miles4Migrants – Support a flight for a refugee – Miles4Migrants.
- Visit the Ukrainians in Alberta website to learn more about:
- cash or corporate donations
- housing and hosting
- providing employment opportunities
- volunteering
- Download a Ukrainian Supports poster in:
Getting permanent residency in Alberta
Ukrainian evacuees can apply for permanent residency through the Alberta Advantage Immigration Program.
Applicants must meet all program criteria.
Alberta’s humanitarian aid and support
Alberta’s government has contributed more than $23 million in support for Ukraine, including:
- $10 million to the Ukrainian World Congress’s Unite with Ukraine campaign for humanitarian aid
- $2.2 million for settlement and language services delivered across the province
- $1 million to the Ukraine Humanitarian Appeal, organized by the Ukrainian Canadian Congress and the Canada Ukraine Foundation, to help coordinate and deliver humanitarian aid
- $5 million to the Ukrainian World Congress to equip 5,000 members of the Ukrainian Territorial Defence Force with defensive equipment
- $5 million to the Canada Ukraine Foundation for additional humanitarian aid
- $350,000 to the Ukrainian Canadian Congress Alberta Provincial Council to support their efforts