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Non-urgent government operations are closed December 24 to January 1, reopening January 2. See the list of services available during this time.

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Services during holiday closure

Services available over the holidays that affect the health, safety and security of Albertans.

Non-urgent government operations will be closed Tuesday, December 24, 2024 to Wednesday, January 1, 2025. We reopen Thursday, January 2, 2025.

Services that affect the health, safety and security of Albertans will continue to be available over the holidays. Hours of operation are listed below.

Crisis help lines

Call 911 if you, or someone you know, is in immediate danger.

  • Addiction Helpline

    Available 24/7

    Phone: 211 or text INFO to 211

    Web: 211 Alberta

    Phone: 1-866-332-2322

  • Bullying Helpline

    Available 24/7 in more than 170 languages.

    Phone: 310-1818
    Online chat: available 24/7 in English only

  • Child Abuse Hotline

    Available 24/7 in more than 170 languages.

    Phone: 1-800-387-5437 (KIDS)

  • Family Violence Info Line

    Available 24/7 in more than 170 languages.

    Phone: 310-1818
    Online chat: available 24/7 in English only

  • One Line for Sexual Violence

    Available from 9 am to 9 pm in more than 170 languages.

    Phone: 1-866-403-8000
    Text: 1-866-403-8000
    Online chat: www.aasas.ca

  • Clare's Law (Disclosure to Protect Against Domestic Violence Act)

    • Family violence is a crime – Call 911 if you or someone you know is in immediate danger.
    • Clare’s Law provides those at risk of domestic violence with information about their intimate partner’s history of violence.
    • During the holiday closure, individuals can submit applications online.
    • Applications and emails will be responded to starting January 2, 2025, when government offices reopen.
    • Call the Family Violence Info Line to get help anonymously in more than 170 languages. Phone: 310-1818

  • Escaping Abuse Benefit

    The Escaping Abuse Benefit can provide financial benefits for personal needs, emergency transportation and shelter and damage deposits.

    Contact Income Supports 24/7:

    Phone: 1-866-644-5135

  • Emergency Protection Orders

    People fleeing family violence can call local police or the nearest RCMP detachment to apply for an Emergency Protection Order.

  • Mental Health Help Line

    Available 24/7

    Phone: 211 or text INFO to 211

    Web: 211 Alberta

    Phone: 1-877-303-2642

    Kids Help Phone Available 24/7

    Phone: 1-800-668-6868 or text 686868

  • Emergency and seniors financial assistance

    Income Support Contact Centre available 24/7:

    Phone: 780-644-5135 Edmonton and area
    Toll free: 1-866-644-5135 outside Edmonton

Child support and Maintenance Enforcement Program (MEP)

Consumer protection

The Service Alberta and Red Tape Reduction Contact Centre and the Consumer Investigations Unit will be closed on Tuesday, December 24, 2024 and reopen Thursday, January 2, 2025.

To submit a Consumer Investigations Unit complaint during this time, find the topic of your complaint and complete appropriate the form.

Energy and environment

  • Energy and Environmental Response Line

    To report an energy or environmental emergency, incident or complaint (available 24/7):

    Toll free: 1-800-222-6514 (within Alberta)
    Phone: 780-422-4505 (outside of Alberta)

  • Report illegal activity on Crown Land

    To report a public safety incident or illegal activity on Crown land (available 24/7):

    Phone: 310-LAND (5263) 
    Toll free: 1-833-310-5869 (outside of Alberta)

  • Report a wildfire

    Available 24/7

    Phone: 310-3473 (FIRE)

Health and safety

  • Occupational Health and Safety (OHS) Contact Centre

    Only immediate danger situations, reportable incidents and dangerous work refusals will be accepted from December 24, 2024 to January 1, 2025. Notice of projects, general concerns and inquiries will not be addressed during this time.

    Phone: 780-415-8690 Edmonton and area
    Toll free: 1-866-415-8690 outside Edmonton

Housing

For support with housing-related questions, submit an email request (responses will be sent after January 2, 2025)

For emergencies only, phone: 1-866-644-5135

Get help with housing (online tool)

Livestock and wildlife

  • Office of the Chief Provincial Veterinarian

    To report disease outbreaks in livestock:

    Phone: 1-800-524-0051

  • Rabies

    If you suspect a pet or other domestic animal has been exposed to rabies, call your veterinarian within 24 hours.

    If you are bitten by an animal, or if you come into contact with a bat or a potentially rabid animal:

    • Wash the bite, scratch, or open sore with soap and water for at least 5 minutes.
    • Contact your doctor, your local public health office or Health Link at 811 right away. They can advise you on what to do next.
    • For more information, visit Rabies prevention and control

    To connect with the Alberta Rabies Program if you have additional rabies-related questions, phone: 1-844-427-6847

  • Report a poacher

    To report wildlife emergencies or violations in progress, call the Report A Poacher 24-hour line:

    Phone: 1-800-642-3800

Transportation and Economic Corridors

  • 511 Alberta Road Reports

    Know before you go – 511 Alberta has up-to-date information on road conditions and traffic impacts.

    Call: 511 
    Online: 511.Alberta.ca 
    X: @511Alberta 
    Email: [email protected]

  • Central Permit Office

    • Open December 24, 26, 27, 28, 29, 31 and January 1 from 8:15 am to 4 pm
    • Open December 30 from 7 am to 6 pm
    • Closed December 25
    • Engineer/bridge approvals will be available in a limited capacity on December 27, 30 and 31
    • Access to special exemptions and vehicle safety permits may be limited during this time.

    Phone: 403-342-7138
    Toll Free: 1-800-662-7138
    Email: [email protected]

  • SafeRoads Alberta

    • SafeRoads Alberta will be open during regular business hours on December 24, 30 and 31
    • Closed weekends and December 25, 26, 27 and January 1
    • Our online portal is available 24/7 throughout the holiday season

  • Transportation of Dangerous Goods

    Alberta EDGE (Environmental and Dangerous Goods Emergencies) is available 24/7/365.

    Phone: 780-422-9600 (Edmonton and area)
    Toll free: 1-800-272-9600 (outside Edmonton)