RTDRS – Legal resources

Introduction

The Residential Tenancy Dispute Resolution Service (RTDRS) is subject to several rules, procedures, laws and regulations including the Residential Tenancies Act and the Mobile Home Sites Tenancies Act.

• Amendments to the Residential Tenancies Act and regulations in 2004 and 2005 allowed for the creation of the service.
• Amendments to the Mobile Home Sites Tenancies Act (MHSTA) and regulations in 2020 allowed for RTDRS to expand its jurisdiction to hear MHSTA related applications.

The Residential Tenancy Dispute Resolution Service Regulation establishes the authority to operate the service. The Rules of Practice and Procedure describe how the RTDRS operates.

The Freedom of Information and Privacy Act applies to the RTDRS. See RTDRS's Directory of Personal Information Banks for more information.

Privacy Policies for Landlords

Legal resources

• Student Legal Services (Edmonton)
  • Phone: 780-492-8244
• Student Legal Assistance (Calgary)
  • Phone: 403-220-6637
• Edmonton Community Legal Centre
  • Phone: 780-702-1725
• Central Alberta Community Legal Clinic (Red Deer)
  • Phone: 403-314-9129 or toll-free 1-877-314-9129
• Alberta Residential Landlord Association
  • Phone: 780-413-9773
• Calgary Residential Rental Association
  • Phone: 403-265-6055
• Calgary Legal Guidance
  • Phone: 403-234-9266
• Centre for Public Legal Education Alberta
• Lethbridge Legal Guidance
  • Phone: 403-380-6338
• Laws for Landlords and Tenants
• Alberta Real Estate Foundation
• Accessible Housing Society
• Support for Edmonton Tenants

Past RTDRS decisions

Prior written decisions made by the RTDRS can be found on the CanLII website.

Report a landlord or tenant offence

Alberta’s Consumer Investigations Unit (CIU) investigates potential violations of consumer protection and tenancy laws. Consumers may submit a complaint when they have reason to believe a landlord or tenant has committed an offence under the Residential Tenancies Act or Mobile Home Sites Tenancies Act or related regulations. Find more information on how to submit a consumer complaint.

If there is reason to believe a landlord or tenant has committed a criminal office, report this to the local police service.

Contact

Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

The RTDRS does not accept applications or evidence via this email address.

View all contact options