Child Support Recalculation Program – Contact

For registered clients

• log in to Recalculation Info Online and request a call back
• email us at [email protected]
  • include your name and RP file number

Contact

Connect with the Child Support Recalculation Program:

Phone: 780-401-1111
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-3674
Email: [email protected]

Address:
Child Support Recalculation Program
Family Support Order Services
8th Floor, 10365 97 Street 
Edmonton, Alberta  T5J 3W7

Learn how we strive to maintain a positive service environment.

Canada Post service disruption

The current Canada Post service disruption will impact correspondence to and from the Child Support Recalculation Program.

How clients can send information

Clients who normally use Canada Post to send documents have these options to send information to the Child Support Recalculation Program.

• Registration requests:
  • Fax: 780-644-3674 or
  • Submit in-person:
    5th floor, J.E. Brownlee Building
    10365 97 Street NW, Edmonton
• Existing clients can use our secure online account system, Recalculation Information Online (RIO), to update contact information or send income information, new court orders, court applications or objections, or for your RIO registration number if you are a first-time user:
  • Phone: 780-401-1111
  • Toll free: 310-0000 before the phone number (in Alberta)
• All other mail:
  • Fax: 780-644-3674 or
  • Submit in-person:
    5th floor, J.E. Brownlee Building
    10365 97 Street NW, Edmonton
• During the mail disruption, documents can be emailed:
  • Email: [email protected]
    • Note, this is a standard email address and is not encrypted for secure document exchange.

How clients will receive information

• The Child Support Recalculation Program will attempt to minimize inconvenience to clients by continuing to process registration requests, initiate recalculations and issue Recalculation Decisions.
• Clients can view Recalculation Decisions and other key file information through our secure online account system, RIO. Ask our staff for your RIO registration number if you are a first-time user.
• Where possible, Child Support Recalculation Program staff will telephone clients to advise of key developments on their files or to make arrangements to fax important documents to them.
• Staff may also email clients to request that they access RIO for newly issued Recalculation Decisions. The Child Support Recalculation Program will not send Recalculation Decisions via email without a request from the client.