Non-urgent government operations are closed December 24 to January 1, reopening January 2. See the list of services available during this time.
Overview
Canadian Imperial Bank of Commerce (CIBC) prepaid cards will be discontinued as of January 31, 2025; they were an option to receive funds from certain Government of Alberta programs. As a reminder, prepaid cards are not linked to a bank account and are not credit cards. Prepaid cards are directly loaded with your funds and can be used for payments and purchases in accordance with the terms and conditions applicable to your program. Card holders are encouraged to use the funds prior to the discontinuation of the cards.
Terms and conditions
- Children’s Services – Merchant and ATM Restricted
- contact: [email protected] for more information
- Children’s Services – Working Parents Benefit
- contact: [email protected] for more information
- Health – Vaccine Incentive
- contact: [email protected] for more information
- Seniors, Community and Social Services – Evacuation Payments
- Contact the Alberta Supports Contact Centre at 1-877-644-9992 for more information
- Community and Social Services – Isolation Payment
- Contact the Alberta Supports Contact Centre at 1-877-644-9992 for more information
Cardholder agreement
Checking your balance
Call CIBC at 1-800-482-8347 to retrieve your card balance before January 31, 2025. After card closure, please reach out to your respective program areas as detailed by the terms and conditions of the card.
Use cards before January 31
You can use the funds on your prepaid card by making purchases, payments, merchant returns, and/or ATM withdrawals. Please refer to the specific terms and conditions associated with your prepaid card for more details.
Contacts
CIBC
On or before January 31, call CIBC at 1-800-482-8347 if you have questions about:
- Card balance
- Transaction history
- Reporting a card lost or stolen
- Dispute transaction(s)
- Updating an address
Government of Alberta
Please connect with the Government of Alberta after January 31, 2025 for all prepaid card inquiries or to learn more about government programs or services:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-427-2711
Toll free: 310-0000 before the phone number (in Alberta)