Tax and Revenue Administration Client Self-Service (TRACS)

TRACS availability

Overview

TRACS is available to claimants and filers who have an account in most programs administered by Tax and Revenue Administration (TRA).

This system makes it easier and more convenient for clients to obtain current account information and perform tasks.

Functions available in TRACS

The available services in TRACS vary, depending on the program in which you have an account, and the system privileges assigned to you. TRACS users can:

• view the receipt date and progress of submitted returns or claims
• access financial information and view account period balances
• update account address and account contact information
• receive important messages from TRA
• manage account access (for example: the business owner, or authorized individual, may grant additional account access to tax preparers and/or other individuals)
• file a return or claim for eligible programs
• upload supporting documents
• complete a notice of objection
• apply for renewal of eligible programs
• set up direct deposit for eligible programs
• request a waiver penalties and interest
• enter your own payment arrangement for eligible programs

How to access TRACS

Step 1. Complete the TRACS Enrolment Request

• Complete the TRACS Enrolment Request or contact TRA.
• Wait for a TRACS invitation letter to arrive by mail.

See the instruction guide and video for more information:

• Instruction Guide: Enrolling in TRACS
• Video: Enrolling in TRACS (TRA Client Self-Service)

Step 2. Create or sign into your Alberta.ca Account

Continue to Alberta.ca Account

Step 3. Log in to TRACS and enter your account number and PIN

• Login to TRACS. You will need to sign in using your Alberta.ca Account user name and password. Once you sign in, you will be redirected to TRACS.
• Enter your account number and your PIN (found on your TRACS invitation letter).
• The account number is also referred to as your Alberta Business Identification Number (BIN).
• See How to find your Account Number or contact TRA if you have any issues setting up your account.

Information for representatives

Third-party representatives – how to access TRACS and more information:

• Corporate Income Tax – see Third-party organizations
• All other programs

TRACS videos

• Enrolling in TRACS (TRA Client Self-Service)
• How to delegate or deactivate a user in TRACS
• Setting up direct deposit in TRACS
• Setting up a payment arrangement in TRACS
• Submitting documents in TRACS
• Submitting Documents in TRACS – Corporate Income Tax
• TRACS Third-party organizations videos (Corporate income tax clients)
• Viewing financial transactions in TRACS
• Viewing an assessment or notice of assessment in TRACS

Security of your data

How TRA protects your information

• To ensure the confidentiality of your information when using TRACS, the Government of Alberta has strict security standards.
• TRACS uses a 128-bit encryption system, one of the most secure systems currently available in North America, which protects any transmitted data from being read by unauthorized parties.
• Information is collected and transmitted through TRACS according to the TRACS Privacy Statement.

Additional tips for protecting your information

• Do not save your password on your computer.
• Do not reuse your password.
• Install and keep up to date on your computer:
  • antivirus software
  • personal firewall software
  • a recognized anti-spyware program
• Regularly apply updates from software manufacturers.
• Erase the cache memory of your browser (instructions found in your browser documentation).
• Do not remain connected to the Internet longer than necessary.
• Never send personal identification numbers or other personal confidential information such as your password, account number or login information over the Internet in response to unsolicited requests that you receive.
• Tax and Revenue Administration will never ask you to provide this information via email or emailed links. This is to protect you from “phishing” (also called "brand spoofing") emails that send you to websites pretending to be legitimate companies that ask for your personal and financial information.

TRACS help topics

Account number

• An account number is necessary for enrolling into TRACS. It links you to the account that you wish to access.
• The account number is your Alberta Business Identification Number (BIN), unless otherwise indicated.
• For more information, see How to find your Account Number.

Lost or expired PIN

• If you have lost your personal identification number (PIN) or your PIN has expired, another must be issued.
• To obtain another PIN, contact the individual or entity that issued your previous PIN.

Maintaining access to your TRACS account

• For security and privacy reasons, it is important that an account owner controls who can access the account and what account information each individual is allowed to see.
• It is good business practice to regularly review who has access to the account and modify permissions (access) accordingly.
• Alberta Tax and Revenue Administration is not responsible for delegating or maintaining access to an account.

Automatic sign out after inactivity

• For security purposes, you will be automatically logged out of TRACS after 15 minutes of session inactivity.
• Note: due to a standard established by the Government of Alberta, you will also be required to confirm your login credentials after one hour of continuous session activity.

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Contact

Support

Contact support regarding your Alberta.ca Account:

See managing your account.

General inquiries/TRACS technical issues

Connect with Tax and Revenue Administration:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-427-3044
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]

Related

• Programs administered by Tax and Revenue Administration (TRA)