Temporary foreign workers

Temporary Foreign Worker Advisory Office

Alberta’s Temporary Foreign Worker Advisory Office (TFWAO) helps temporary foreign workers, international students (with work authorization) and employers understand their rights and responsibilities and find solutions to situations involving unfair, unsafe or unhealthy working conditions.

Services

Services provided by the office include:

• responding to concerns, questions and requests for information
• making referrals to appropriate authorities where there are allegations of mistreatment, including potential signs of human trafficking
  • Visit Human trafficking to learn how we can work together to reduce this crime.
  • Open Work Permit for Vulnerable Workers (OWP-V) supports temporary foreign workers who are experiencing abuse.
• working with agencies to ensure safe, fair and healthy workplaces
• helping temporary foreign workers find resources
• outreach services across Alberta, including
  • facilitating presentations for temporary foreign workers, international students (with work authorization), employers and other stakeholders
  • providing public webinars (register by visiting Labour - Alberta Government)
  • arranging phone appointments with clients to:
    • help clients understand their rights and responsibilities while working and living in Alberta
    • provide an opportunity to learn about available services and resources and ask questions of an advisor.
• to request a presentation email jet.outreach@gov.ab.ca
• for more information, see the Temporary Foreign Worker Advisory Office fact sheet

Note: The Temporary Foreign Worker Advisory Office provides free and confidential guidance and resource supports. The office does not have the authority to act on your behalf, but they may be able to provide guidance on how you can make a complaint.

If you believe your employer is not meeting minimum employment standards and would like to make a complaint, please visit: Make an employment standards complaint.

Contact

Connect with the Temporary Foreign Worker Advisory Office:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)

Tollfree 1-877-944-9955 (exception is Mexico: 0018005145713)
Email: jet.tfwao@gov.ab.ca

Related

• Resources for Temporary Foreign Workers
• International Qualifications Assessment Service (IQAS)
• Moving to Alberta
• For inquiries related to Alberta Provincial Nomination, contact Alberta Advantage Immigration Program (AAIP)
• To check the status of your application for a Permanent Residence Card, go to: Immigration and Citizenship