Alberta’s government is committed to making sure front-line health care workers have the tools necessary to deliver the highest quality of care, especially in emergencies where every second counts. By improving access to critical patient information, this initiative will strengthen the efficiency and quality of emergency care for all Albertans.
Starting Jan. 30, paramedics providing front-line care will have view-only access to Connect Care. They will be able to look up the most up-to-date health information, including medication lists, lab results, electrocardiograms and medical imaging. Allowing paramedics to view patient records on site will empower them to make informed clinical decisions and improve patient outcomes during critical moments.
“The introduction of Connect Care view-only access is a crucial advancement for our emergency medical services. This initiative reflects our commitment to equipping our paramedics with the necessary tools to deliver timely and informed care, ensuring the safety and well-being of Albertans in their most vulnerable moments.”
From June to August 2024, Alberta Health Services (AHS) piloted Connect Care view-only access with fixed-wing air ambulance paramedics stationed in Calgary and Medicine Hat. The pilot assessed the training, access and use of Connect Care, with paramedics providing positive feedback. The trial demonstrated improvements in clinical decision-making and patient safety, leading to the decision for a provincewide rollout.
“Paramedics have a multitude of abilities that make them a valuable part of the health care system. Having swift access to additional tools/data will notably assist them in providing enhanced care to all Albertans.”
Connect Care operates with rigorous oversight, including a 24-hour Smart Audit system, which flags any unusual activities for immediate review by the AHS privacy breach team. Comprehensive training and support will be provided to ensure a smooth transition, including user guides and other resources to help paramedics access the system.
“Paramedics are highly skilled health professionals who deliver exceptional care, relying both on their clinical expertise and information gathered from patients and bystanders. The expansion of Connect Care view-only access represents a transformative advancement in emergency medical services, enhancing their ability to deliver even higher levels of care.”
Alberta’s government recognizes the essential role a fully integrated clinical documentation system plays in promoting collaboration among health care providers. This expansion of Connect Care access is a significant step forward in ensuring paramedics have timely access to patient health information when it’s most crucial for Albertans.
Quick facts
- Connect Care view-only access will be provided to both AHS emergency medical services paramedics as well as contract service providers delivering front-line care.