Government mail service may be affected by the Canada Post labour disruption. See how to send and receive government mail during this time.
Canada Post service disruption
The current Canada Post service disruption will impact correspondence to and from the Maintenance Enforcement Program (MEP).
All clients are required to meet their child and spousal maintenance obligations during the Canada Post strike.
How clients can send information
Clients who normally use Canada Post to send maintenance payments or documents have these options to send information to the MEP.
Payments
- Payment options include: authorized bank withdrawals, online or telephone banking.
Documents
- Existing clients can use the secure online account system, MEP Accounts Online, to update contact information or send file inquiries. If you are a first-time user of the system, go to MEP – First time account access for access information.
- Can be faxed to 780-401-7575.
- Registration requests can be faxed to 780-401-7584.
- During the mail disruption, documents can be emailed to [email protected]. Note, this is a standard email address and is not encrypted for secure document exchange. There may be increased delays in processing incoming email during the mail disruption.
How clients will receive information
- Clients can view file information such as collection actions taken, account statements and date of next payment via our secure online account system, MEP Accounts Online.
- When possible, MEP staff will telephone clients to provide updates on key developments on their files or to make arrangements to send important documents to them.
How employers can make payments
See Information for Employers about Support Deduction Notices for details about these other payment options available for employers:
- telephone or Internet banking
- direct deposit for electronic funds transfer
- electronic data interchange.
Employers can also send cheques or money orders to MEP by:
- courier services
High service volume
Our phone lines and case officers are very busy. We understand this is a stressful time and we are doing our best to address our clients’ needs. Your patience is deeply appreciated.
Use MEP Accounts Online
Another option for contacting MEP is MEP Accounts Online.
For first-time users
If you haven’t used MEP Accounts Online before, follow the instructions on the MEP First time account access page.
Client Services
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
You can also email your case officer by logging in to your MEP Accounts Online.
Message to employers
Employers of garnishees
Contact MEP as soon as possible if:
- you employ a MEP garnishee and
- your emergency work arrangements will affect the MEP garnishee
Employer line
Follow the voice prompts to the Employer line:
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
Send an email with MEP EMPLOYER in the subject line to: [email protected]
New process for requesting a phone call
To streamline service, all clients who want their case officer to call them, should now use MEP Accounts Online to request a call. Clients can log into their MEP Accounts Online, and click request callback on the left hand side.
This new process will send the client’s request directly to their case officer, which will reduce wait times. MEP Accounts Online is accessible 24-7, and it creates a logged record of each request, which provides MEP with better tracking and accountability.
Reception area closure
The MEP reception area on the 7th floor of the John E. Brownlee building in Edmonton is permanently closed.
Ways to pay support
Clients can pay their monthly support by:
- automatic bank withdrawals
- voluntary payroll deductions
- online banking
- telephone banking
- payment in person at a bank or credit union
- mailing payments to MEP – do not send cash in the mail
Paying with cash or money order
You do not need a remittance form.
Include your 7-digit MEP account number with the payment.
MEP clients can make a monthly support payment at any:
- bank – include your 7-digit MEP account number with the payment
- credit union – include your 7-digit MEP account number with the payment
Commissioning for documents
Your documents can be commissioned at:
- courthouses
- municipal administration offices
- registries
- law offices
There may be a fee.
MEP case officers
February 26, 2018
MEP clients will have a designated case officer assigned to their file.
Learn more on the MEP case officer page.
Contact
Connect with the Maintenance Enforcement Program.