Active emergency updates

Get updates on major active emergencies and recovery information in Alberta.

Evacuation and financial supports

  • Telephone town halls

    Albertans who are evacuated can join a telephone town hall to get updates on the wildfire situation and answers to their questions. 

    When

    • Monday, August 19 from 6 pm to 7:30 pm

    How to participate

    If you are not able to join, a recording will be available after the event.

    Listen to the recordings

  • Evacuation payments – how to apply

    Eligibility

    Albertans, including temporary foreign workers, may be eligible to receive a one-time payment of $1,250 for each adult and an additional $500 for each child under 18.

    You may qualify for the evacuation payment if you:

    • had to leave your primary residence home for 7 days or more due to an evacuation order.
      • secondary residences and recreational properties are not eligible
    • are 18 years or older (payments are also available for dependants)

    See the Evacuation payments – eligible communities section for a list of communities with an Evacuation Order in place for at least 7 days.

    Anyone who left their community voluntarily, but who were not part of a mandatory evacuation order, is not eligible for payment.

    How to apply

    • Online applications are now closed.
    • Evacuees can still apply in-person at any Alberta Supports Centre Monday to Friday from 8:15 am to 4:30 pm.
    • The Alberta Supports Contact Centre is open Monday to Friday, 7:30 am to 8 pm. Call toll-free 1-877-644-9992.

    Get help

    For questions or assistance with your online application:

    Alberta Supports Contact Centre

  • Evacuation payments – eligible communities

    Residents of the following communities can apply for emergency evacuation payments:

    • Garden River, John D’or Prairie and Fox Lake communities within Little Red River Cree Nation
    • Janvier 194 (part of Chipewyan Prairie First Nation) and the MD of Opportunity No. 17/Chipewyan Lake
    • Town of Jasper and Jasper National Park
  • Emergency financial assistance

    Albertans in need of emergency financial assistance as they leave their community may contact the Income Support Emergency Contact Centre at 1-866-644-5135 or visit Emergency financial assistance.

  • Financial assistance from Canadian Red Cross

    Starting Wednesday, July 31, the Canadian Red Cross will begin distributing $750 in one-time financial assistance per household for Albertans, including temporary foreign workers, evacuated from their primary residence in Jasper.

    How it works

    • To be eligible, you must have registered with the Canadian Red Cross online or by calling 1-800-863-6582 (8 am to 8 pm MT).
    • The Canadian Red Cross will verify your eligibility based on the information you submit when registering.
    • Only register once per household – duplicate registration may delay the process.
      • Once a Red Cross registration number has been received by a household for the Alberta Wildfires 2024, that household is considered registered and does not need to do so again.

    This financial assistance is made possible thanks to the generosity of people who have contributed to the Canadian Red Cross 2024 Alberta Wildfires Appeal.

  • Insurance information

    • Contact your insurance representative if you have questions about your insurance coverage during the wildfires.
    • The Insurance Bureau of Canada has updated information about insurance during wildfires. Albertans affected by wildfires can visit their web page for information on property and auto insurance or contact their Consumer Information Centre:

Re-entry info

Re-entry planning is led by the local authority/municipality. Before you can return home, the municipality must make sure critical community lifelines, such as essential retail (food supplies, gas, pharmacies), emergency services and healthcare, utilities and other everyday services are restored and operational.

After a wildfire near your home, your home and/or property may be affected by smoke, soot and ash.

Do not go back into any areas that were heavily damaged or destroyed by wildfire until the local authorities allow you to return. Once you can enter areas safely, take basic precautions and be aware of hazards to your health and safety.

 

  • Communities eligible for re-entry

    Town of Jasper

    • Check jasper-alberta.ca for the latest information and re-entry criteria.
    • Call the Canadian Red Cross for information and assistance related to the Jasper wildfire situation, including referrals to available resources.
  • Step 1. Wait for confirmation from your local authority

    • Do not attempt to return home until you receive official confirmation from the local authority that the evacuation order has been lifted.
    • Stay tuned to local news sources, emergency alerts, official announcements and social media accounts for updates. They will provide information on when it is safe to return.
    • Stay up to date:
  • Step 2. Follow re-entry instructions

    • Authorities may provide specific instructions for the re-entry process. This could include designated entry points, specific routes to follow, or staged timelines for different areas or neighbourhoods.
    • Authorities will provide information on any damage or hazards that may still exist and could delay your return.
    • Some services may be limited at first, but health care, police and other essential services should already in place.
  • Step 3. Conduct safety assessments

    • Once you have re-entered, conduct an initial assessment of your surroundings to make sure there are no safety concerns.
    • Check for any visible hazards such as downed power lines, damaged structures or blocked roads. Avoid contact with damaged or fallen power lines and poles.
    • If you notice any immediate dangers, report them to the appropriate authorities and avoid the area.
    • When you first get home, consider wearing a respirator style mask such as N95, KN95, P100 or higher-rated masks, to protect yourself from breathing in ash and soot.
  • Step 4. Be cautious and alert

    • During the re-entry process, remain alert and exercise caution.
    • Be mindful of any emergency response activities or cleanup operations in your community that may still be ongoing.
  • Step 5. Check utilities and services

    • After re-entering your home, check the status of utilities such as electricity, water and gas. If you notice any issues or damages, contact your utility companies and avoid using or touching any compromised systems.
  • Step 6. Assess property damage

    • Survey your property for any damages caused by the hazard, such as fire, flooding or other impacts.
    • Take photographs or videos of any significant damage as evidence for insurance claims, if necessary.

    Additional resources

  • Step 7. Contact authorities if needed

    • Contact local authorities or emergency services for support if you need help or encounter hazards or safety concerns during the re-entry process.
    • The re-entry process can differ based on the specific circumstances of the evacuation and the guidance provided by local authorities.
    • Always prioritize your safety and follow the instructions and recommendations given by the appropriate officials during the re-entry process.

Other supports and services

  • School registration

  • Information for seniors

    Evacuated seniors who receive monthly Alberta Seniors Benefit payments by cheque should call the Alberta Supports Contact Centre at 1-877-644-9992 to have a replacement payment sent to a current location or bank account.

    • Hours: Monday to Friday - 7:30 am to 8 pm
  • Provincial business taxes

    Alberta’s government recognizes the extraordinary challenges faced by businesses operating in areas impacted by recent wildfires.

    Business operators affected by a wildfire and not able to file returns or make payments as required may be eligible to have the associated penalties and interest waived or cancelled.

    For more information, see the Important Notices on each of the following pages:

  • Alberta Advantage Immigration Program (AAIP) applicants

    Alberta Advantage Immigration Program (AAIP) is helping applicants whose employment is affected by wildfire evacuations in Alberta. Applications based on a job offer or residence in an Alberta community that has been evacuated will be held up to a maximum of one year from any Alberta community’s evacuation date.

    Applicants affected by an Alberta wildfire will have one year to demonstrate they meet AAIP criteria. If unemployed due to the effects of the wildfire on businesses, this includes finding a new job in an eligible occupation with an Alberta employer.

    For more information see AAIP updates.

  • Unfair business practices and scams

    Unfair business practices

    It’s not uncommon for reports of price gouging to occur during and after emergencies.

    If the price you pay grossly exceeds that of similar goods or services that are readily available, and a business fails to inform you why they are charging more than their competitors, that may qualify as an unfair practice.

    Scams

    Scammers and fraudsters will often try to take advantage of people during and after emergencies. Be particularly aware of scams from text, email or telephone that seek your personal or financial information.

    We will never send you unsolicited emails, text messages or call you by phone asking for your personal information.

    If you see something suspicious or think you've been the target of a scam, report it to your local police or to the Canadian Anti-Fraud Centre online.

  • Landlords and tenants

    Learn more about what you need to do as a tenant or landlord returning after a wildfire evacuation.

  • Home repairs and renovations

    Learn more about hiring a contractor and signing a contract for repairs and renovations after returning to your home.

  • Condominium owners and boards

    Learn more about condo fees and repairs after returning to your home after a wildfire.

  • Employment agencies

    Learn more about using an employment agency to find work.

Advisories and closures

  • Travel advisories

    Visit 511.alberta.ca for up-to-date information on road closures and travel advisories.

How to help

  • Offers of support

    • Any companies, individuals or organizations that would like to offer support to those impacted by the wildfires can email their offers to [email protected] and [email protected].
    • Financial donations can also be made to any charity organizations in your area that are supporting evacuees or assisting with the wildfire response, such as the Canadian Red Cross or others.

Emergency alerts

Alberta Emergency Alerts provide critical information about an immediate disaster, where it is occuring, and what action you need to take.

Find active alerts

Situation updates

Situation updates provide a summary of the actions government is taking to respond to an emergency.

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Be prepared

Learn how you and your family can prepare yourselves for an emergency or disaster.

Learn about hazards in Alberta and how you can be better prepared for severe weather and floods.

Learn what to do in case you need to evacuate due to an emergency.

Resources

Important numbers

  • Alberta 211 – 24/7 support:
    • call 2-1-1 or text 'info' to 211
  • Alberta government call centre: 310-4455 (available in 200+ languages)
    • Monday to Friday from 8:15 am to 8 pm
  • Alberta Supports Contact Centre: 1-877-644-9992
  • 24-hour Health Link: 811
  • 24-hour Mental Health Help Line: 1-877-303-2642
  • 24-hour Emergency income support: