Active emergency updates

Albertans who are evacuated can join a telephone town hall to get updates on the wildfire situation and answers to their questions. 

When

• Monday, July 29 from 6:30 pm to 8 pm

How to participate

• Phone: 1-833-380-0691
• Listen and ask questions online (closed captioning is available)

If you are not able to join, a recording will be available after the event.

Eligibility

Albertans, including temporary foreign workers, may be eligible to receive a one-time payment of $1,250 for each adult and an additional $500 for each child under 18.

You may qualify for the evacuation payment if you:

• had to leave your primary residence home for 7 days or more due to an evacuation order.
  • secondary residences and recreational properties are not eligible
• are 18 years or older (payments are also available for dependants)

See the Evacuation payments – eligible communities section for a list of communities with an Evacuation Order in place for at least 7 days.

• Anyone who left their community voluntarily, but who were not part of a mandatory evacuation order, is not eligible for payment.

How to apply

• Evacuees are encouraged to apply online at Evacuation payments.
• Apply in-person at any Alberta Supports Centre from 8:15 am to 4:30 pm.
• Apply in-person at the following Alberta Supports/distribution centres offering extended hours Saturday and Sunday, July 27 and July 28:
  • NAIT Edmonton - Productivity and Innovation Centre, 10210 Princess Elizabeth Ave. NW on July 27 and 28 from 10 am to 7pm
  • Hinton, Edson, High Level, Peace River, Grande Prairie, and One Executive Place Calgary will be open July 27 and July 28 from 10 am – 7 pm
  • Edmonton Northgate and Mill Woods are open July 27 and 28 from 10 am – 5 pm
• The Alberta Supports Contact Centre will be open 9 am to 5 pm. Call toll-free 1-877-644-9992

Get help

For questions or assistance with your online application:

Alberta Supports Contact Centre

• Hours: Monday to Friday - 8:15 am to 4:30 pm
• Call toll free: 1-877-644-9992
• In-person: Visit an Alberta Supports Centre.

Residents of the following communities can apply for emergency evacuation payments:

• Garden River, John D’or Prairie and Fox Lake communities within Little Red River Cree Nation
• Janvier 194 (part of Chipewyan Prairie First Nation) and the MD of Opportunity No. 17/Chipewyan Lake
• Town of Jasper and Jasper National Park

Albertans in need of emergency financial assistance as they leave their community may contact the Income Support Emergency Contact Centre at 1-866-644-5135 or visit Emergency financial assistance.

Evacuated seniors who receive monthly Alberta Seniors Benefit payments by cheque should call 1-877-644-9992 to have a replacement payment sent to a current location or bank account.

• Contact your insurance representative if you have questions about your insurance coverage during the wildfires.
• The Insurance Bureau of Canada has updated information about insurance during wildfires. Albertans affected by wildfires can visit their web page for information on property and auto insurance or contact their Consumer Information Centre:
  • Phone: 1-844-2ASK-IBC (1-844-227-5422)
  • Email: [email protected] (Western and Pacific regions)

• Evacuation date: July 22
• Reception centres:
  • Grande Prairie – Bonnets Energy Centre, 10017 99 Avenue
  • Calgary – Shouldice Arena, 1515 Home Road NW. Learn more
  • Edmonton – Kennedale Site Building #2, 12814 58 Street. Learn more
• Register online or in-person at the reception centre identified for your community so staff can quickly assist you and connect you with the resources you need.
• Check jasper-alberta.ca for the latest information.

• Evacuation date: July 20 (John D’or Prairie and Fox Lake), July 10 (Garden River)
• Connect with the First Nation for info on accommodations and support.
• Check facebook.com/lrrcn/ for the latest information.

• Evacuation date: July 18
• Reception centre: Wabasca Lakeview Sports Centre
• Municipal District of Opportunity No. 17 Emergency Management news and announcements

Evacuation date: July 23

Reception centre: Water Valley Community Hall

For updates and further instructions visit the MD’s website.

Visit 511.alberta.ca for up-to-date information on road closures and travel advisories.

• Any companies, individuals or organizations that would like to offer support to those impacted by the wildfires can email their offers to [email protected].
• Financial donations can also be made to any charity organizations in your area that are supporting evacuees or assisting with the wildfire response, such as the Canadian Red Cross or others.