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Part of Fraud and consumer protection

Consumer marketplace awareness and education sessions

Outlining rights and responsibilities on various topics are provided to the public by pre-booking a presentation.

Overview

If you are a government agency, charity, educational institution, or a not-for-profit organization, working with seniors, newcomers or Indigenous Albertans, contact us for a presentation to further an understanding of:

  • consumer protection resources
  • ways to deal with consumer concerns
  • business obligations under Alberta consumer protection laws

Each presentation is about an hour-long, and can be customized to the needs of the audience.

Topics

Landlords and tenants

Explains the rights and responsibilities that tenants, landlords and agents involved in renting premises in Alberta have under the Residential Tenancies Act and regulations.

Credit and money

Provides tools and knowledge to protect consumers from being unwilling participants in frauds, scams and identify theft.

  • learn what a payday loan is and what creditors can do if you don’t repay

Buying and selling

Explains consumers’ rights and responsibilities in the marketplace, whether in person or online:

  • before, during or after a consumer transaction, learn how to protect yourself from unfair business practices

Home renovations

Provides information about home renovation contracts and working with prepaid contractors.

Buying a home

Explains how to protect consumers from mortgage fraud, hire a home inspector, and learn about buying and owning a condominium.

For additional topics, please visit the Consumer and Business Tips web page.

Booking request

For bookings, please submit your request with the following information:

  • organization name
  • contact person / position title
  • contact phone number
  • presentation location / address
  • number of expected attendees
  • topic(s) of interest
  • date requested

Requests should be made a month in advance of the requested presentation date to allow our team time to tailor a presentation to your specific needs.

Collection notice

The information submitted through this website is collected in accordance with section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP) and managed in accordance with the FOIP Act.

The information may be used for scheduling a Consumer and Corporate Education presentation and sharing information about their programs / services.

Questions about the collection and use of information can be directed to the Alberta government, Manager of Consumer and Corporate Education via email at [email protected] or by phoning 1-877-427-4088.

Contact

For general consumer inquires, connect with the Consumer Contact Centre:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-427-4088 (outside Alberta, long distance charges apply)
Toll free: 1-877-427-4088 (in Alberta)