Alberta.ca Account for personal use

This account verification method is only available if you provided your mobile phone number at an Alberta Registry.

1. During the verification process, you will be asked to pick an activation code option. 
2. Once you select your phone number from the options, you will receive an activation code on your mobile phone via text message.
3. Follow the prompt on the next page and enter the activation code to complete your account verification.

Confirm if your mobile phone number is registered

You can check if your mobile phone number is registered by starting the verification process and submitting your Alberta driver’s licence number or identification information. If you do have a mobile phone number registered, it will show on the activation code options page. Landline phones cannot be used to receive text messages.

How to register or update your mobile phone number

If your mobile phone number does not appear on the activation options page or is outdated, you can update it for free by visiting an Alberta Registry. This step must be done in person and there is no cost. Your progress will be saved.

It can take up to 10 days to receive your activation code by mail.

When you get the activation code letter, sign in to your account to complete the verification process.

If you have not received your activation code letter

If you have not received your letter within 10 days, you can then request to be sent a new one or use the text messaging option if your phone is registered with us.

If your registered address is not correct

If your mailing address on your ID is wrong, or you cannot receive mail at your registered address, you must visit an Alberta Registry to update your address.

We recommend you add your mobile number at the same time to enable the text message option.

Once you receive your new ID, sign in to your Alberta.ca Account and add the new address information.

You can update your Alberta driver’s licence or Alberta identification card information, such as your name, address, and date of birth, by visiting an Alberta registry in person. While online updates are not available, you will receive your new card by mail within 10 business days. Once you have your new card, you can sign into your account and enter your card details. The option to add your new card details on Alberta.ca Account may take a few days to appear. You will have up to 6 months to provide us your new card details to maintain the verified status on your account, otherwise, your account will be returned to basic status.

All other information, including email address and password, can be changed online. Changing this information will not affect your verified account status.

Verified account status

• Your verification status is linked to the expiry date of the proof of identity used in the verification process.
• When your ID has expired or becomes invalid, you will have up to 6 months from expiry to provide us with your new ID information.
• If your ID has expired and you sign in to your account, you only have 30 days to provide us with your new information.

Keep your account verified

If you do not update your proof of identity information your account will lose its verified status and you will not be able to access certain online services, such as MyHealth Records.

You will need to go through the full verification process again to regain your status.

Update your Alberta driver’s licence or Alberta identification

You have to visit a registry agent to update the information on your Alberta driver’s licence or Alberta identification card.

Once you receive your new card in the mail, you need to sign in to your Alberta.ca Account and enter your updated information.

All the information on your basic account can be changed online. You can also verify your account on the My Account page.
 

Updating your Alberta.ca Account will not change your information on other services automatically. You will need to sign in to each service to update your details to keep everything current.